Next Working Day, Nationwide Delivery Next Working Day, Nationwide Delivery
Free delivery for web orders over £200 - non-web orders £500 Free delivery for web orders over £200 - non-web orders £500

General

Can I speak to your Customer Care Team?

Why is it asking me to Sign In / Save my Details?

What is a Trade Account?

I’ve forgotten my password! Help!?

I have a new credit/debit card, how do I amend my details to buy online?

Can I upgrade my delivery service once the order has been dispatched?

What if the goods arrive damaged?

Delivery & Returns FAQs

How do I return an item?

How do I return a faulty item?

Can I order my delivery to another site or address?

What happens if I am out when my courier comes and I miss the delivery?

I have not received my item…

Can I amend or cancel my order?

When will I receive confirmation of the order?

Are there any products which aren’t included in the delivery options?

Can I get delivery to outside the UK?

Can I upgrade my delivery service once the order has been dispatched?

What if the goods arrive damaged?

  • You're easy to deal with, you have quick deliveries, and a good range of products, It may sound small but if you don't have issues with the deliveries it makes it so much easier to do business
    Dave
    Managing Director
  • What I really like about Stonegate when they come in, they add value to their call. Whereas none of your competitors do, they come in & are just reps.
    Trade Fabricator
    South West England
  • Thank you - excellent service as always.
    Worktop & Fireplace Company
    North Yorkshire
  • You are unbelievable! Is there nothing you can't supply?
    Steve
    Managing Director

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