Customer Service

Our promise to you...

Being in business is tough enough - Stonegate is here to make your life easier.

Every product on every shelf carries a 30-day, risk-free guarantee. If you are not entirely satisfied with your purchase, and we mean really satisfied, simply return it for a prompt and courteous refund.

In the unlikely event we get your order wrong, call us and we’ll fix it. If your order the wrong part, don’t worry - just call our customer service department and we’ll fix it straight away.

We’ll bring you the latest, proven products and guarantee a 95% order fulfilment on all stock items (we managed over 98% on orders throughout last year).

We also offer next day delivery on all stock items ordered before 3 pm.

Confirmation of delivery options must be requested when the address is outside the UK.

  • You're easy to deal with, you have quick deliveries, and a good range of products, It may sound small but if you don't have issues with the deliveries it makes it so much easier to do business
    Dave
    Managing Director
  • What I really like about Stonegate when they come in, they add value to their call. Whereas none of your competitors do, they come in & are just reps.
    Trade Fabricator
    South West England
  • Thank you - excellent service as always.
    Worktop & Fireplace Company
    North Yorkshire
  • You are unbelievable! Is there nothing you can't supply?
    Steve
    Managing Director

About Us

Stonegate is the UK's most trusted provider of specialist products and knowledge to stone fabricators. We work to find innovative solutions that exceed customer expectations. Our products and services help make people’s lives easier, simpler and safer.

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