Our Promise to You...
Being in business is tough enough - Stonegate is here to make your life easier.
Every product on every shelf carries a 30-day, risk-free guarantee. If you are not entirely satisfield with your purchase, and we mean really satisfield, simply return it for a prompt and courteous refund.
In the unlikely event we get your order wrong, call us and we’ll fix it. If your order the wrong part, don’t worry - just call our customer service department and we’ll fix it straight away.
We’ll bring you the latest, proven products and guarantee a 95% order fulfilment on all stock items (we managed 97% on orders troughout 2015). We also offer next day delivery on all stock items ordered before 3pm.
At Stonegate, we promise to deliver over 98% of orders on time and in full, satisfying our ‘right-first-time’ approach.