- GBP
We’ve said it before and we’ll say it again – we are the UK’s most trusted provider of specialist products and knowledge to stone fabricators. Not only this but the leading supplier of specialist products and knowledge to the stone cutting and composite industries.
Stonegate is made up of the hard-working and dedicated team that has ensured our success, we’re a humble bunch but doesn’t mean that we don’t have huge ambitions. We firmly believe that no matter the challenge, we’re better together!
Customer Service
Everyone here at Stonegate works towards our one mission and we have grown our business by providing the very best products, unbeatable service and adding real value to the industry in which we work.
Our Brands
The effort of our incredible team working alongside our valued customers has got us to where we are today and will continue to ensure we thrive and continue to be able to offer our unique value proposition for the benefit of our customers’ business growth.
Who's on the Team?
Stonegate is a team of highly trained solution providers supplying tooling to the stone industries. We will consistently provide our valued customers with quality performance products; select all products from reputable manufacturers and deliver orders to meet agreed delivery deadlines.Our aim is 100% customer satisfaction
Stonegate will remain the market leader in the stone and composite industries in the UK and expand its offering globally. This will be achieved by providing innovative performance products and outstanding customer services, whilst being recognised by its employees as a great place to work.
To provide a return on investment to fund future growth of the company, development and training of our teams and a substantial contribution to a wide range of charitable needs. To exceed in honesty, loyalty and integrity. To work enthusiastically and efficiently, supporting all in a friendly manner and with respect. To have the capacity to initiate and see though to a satisfactory completion any tasks we’re involved in. in short, to be winners and finishers!
Originally founded in 1985 and operating locally, Stonegate focused on a multitude of industries and had a smaller, but more diverse, product range.
As we grew, and after years working with differing industries, we knew the way to grow was to find our niche so we could offer real value and a complete solution to one industry. Progress to find our niche was slow, we learned a lot as we explored what made our business successful and it was our customer relationships, particularly with contractors which gave us the inspiration we needed.
Initially, we started with stone flooring – particularly concrete flooring tools and machinery after having great relationships with local tradesmen. Our range was 200-300 products, purely for flooring contractors. Understanding stone flooring and stone as a material grew itself into a significant opportunity and we honed our focus, range and knowledge to the art of stone fabrication.
Diamond flooring grinding heads led to diamond blades, drills and polishing pads and naturally, due to this expereince, stone became our heartland. This direction meant we could tailor our product range and offering, our expertise became even more apparent in the industry and we could offer value-added solutions to customers countrywide.
Working collaboratively is essential to the way we do business here, we relish in joint working partnerships both internally and externally. Our customers need us to speak their language and we endeavour to be technically-minded and being able to help in any way we can; keeping our customers in business is essential.
We operate in a demanding industry, stone suppliers are always advancing the market with new materials and we work hard to bring our customers products that can cope. It’s not only about ‘new’ for this reason, however, we have a duty to bring products to our range which reduce downtime, increase efficiency, product finish and have increased life. As market leaders, innovation is what keeps us on top.
We exist in an industry that changes all the time. At Stonegate, we need to be agile in our approach, without losing momentum or vision. Our highly-trained team are adaptive and flexible and can cope with the demands of our customers.
Communication is everything and our open and honest culture facilitate’s both internal and external communication effectively. We believe the only way to do business is to be open and honest.
We’re passionate about creating a working environment that works for everyone. We encourage working flexibility, getting out and interacting with our products in our testing workshop, enjoying our breakout areas or simply taking a break by using the gym or playing some table tennis. We support our staff both at work and home and it’s a mission of ours to ensure that each member of the team is happy and healthy – even to the extent of making sure everyone gets a lovely lunch!
The cornerstone of our business is trust. Every member of the team is employed based on their ability to perform well and be trusted to make key decisions in a professional and capable way. Our customers come to us for advice and guidance, we’re not like your average supplier, and, in that sense, we need to have the technical knowledge to responsibly dispense advice and ensure we keep our customers in business.
At Stonegate, we’re in business to support our customers, but we are also passionate about helping others. We’re well-aware of our responsibilities and obligations to those in need. Our compassion and desire to help those in need mean we have generously supported numerous charities throughout our time in business.
Since our early trading years, we have supported various charities as part of our outreach programmes and direct giving and reflective of the nature and vision of our company, publically benefitting charities are substantially recognised and supported.
Stonegate is comitted to ongoing support of those in need.
Every product on every shelf carries a 30-day, risk-free guarantee. If you are not entirely satisfield with your purchase, and we mean really satisfield, simply return it for a prompt and courteous refund.
In the unlikely event we get your order wrong, call us and we’ll fix it. If your order the wrong part, don’t worry - just call our customer service department and we’ll fix it straight away.
We’ll bring you the latest, proven products and guarantee a 95% order fulfilment on all stock items (we managed 97% on orders troughout 2015). We also offer next day delivery on all stock items ordered before 3pm.
At Stonegate, we promise to deliver over 98% of orders on time and in full, satisfying our ‘right-first-time’ approach.
